8 Easy Steps to Warm up Cold Calls
Posted on June 6, 2011
Guest post by Jennifer Woodard @ http://wordzopolis.com/ …
The biggest obstacle when starting a freelance business is getting your first clients. Everyone is touting social media marketing and it is a great way to connect with potential clients but it can take time to see the efforts of social media marketing bring in paying clients.
One way to gain clients quickly is through cold calling. What do you do if you are afraid of cold calling? Start by warming up your cold calls.
Going from cold calls to warm calls
A few years ago, I started my freelance commercial writing business and I was in need of clients. I did not want call businesses unexpectedly so I came up a plan to warm clients up before I made my phone call. I am going to lay out the steps I used to warm up cold calls.
Step 1: I decided on what industries I wanted to target.
At that time, I wanted to work with small to medium sized businesses that could afford to hire a freelance commercial writer but maybe did not have a dedicated marketing staff. I also chose to target graphic designers, website designers and marketing agencies.
Step 2: I spent time researching business websites. I took out the list of Inc. 500 companies and wrote down the name or website address of any company that I read about that seems like a possible candidate for freelance work.
Step 3: I searched websites for names and email addresses of the person who would be likely to hire freelance commercial writers for the company. I wrote down the company address and phone number. If I could not find the email address and phone number of the person that I was looking for I called the receptionist and asked for the person’s email address and/or phone number. Most receptionist gave the email address or phone number of the person I was trying to reach with no questions, they are usually very busy and need to get you off the phone.
Step 4: I devised a LOI, letter of interest outlining who I was, my background and the services that I offered and a link to and online portfolio that I had put together. I would put in the letter that I would be contacting them in a few days to talk about any writing needs that they may have, but they were welcome to email me back or call me if they needed help right away.
Step 5: I created a contact database with the people’s name, contact information, contact date, how the first contact was made, and what happened.
Step 6: I waited a couple of days and then I called the person, reminded them of the LOI that I had sent them, and asked them if they had a couple of minutes to talk. If they used freelances but did not need one at that time, I asked could I keep them on my contact list and add them to my newsletter list. Most people will say yes. I then went about creating a short monthly newsletter.
Step 7: I used a cheap service that does post cards and had eight post cards made, each post card describing a service that I offered and I mailed a post card to my list of people who said I could keep in contact every eight weeks.
Step 8: I repeated and rinsed until I built a clientele. I created my list in batches of 50 and mailed emailed out 10 a day for each day. Then I went through and began calling all the names on the list. I did this repeatedly until I picked up enough clients to sustain me and built a list of contacts I could keep in touch. It was not hard work just took time, which I had since I had no clients.
Would I do the same thing right now? Yes, I would do the same thing, even the post cards because so few people are using snail mail that you have a better chance of standing out from everyone else. Everyone talks about standing out above the noise, but of the most time, it is the small consistent things that you do that gain you clients.
–Jennifer Woodard strives to help clients grow their business with effective, cost efficient marketing. She understands that marketing can be overwhelming and works to help create marketing plans that are easy for clients to implement and manage. She teaches clients how to make long-term marketing goals manageable by eating that elephant one bite at a time. She helps clients create marketing programs that draw in prospects and increase quality leads. Using of Inbound Marketing techniques, clients use tactics that bring customers to their website, blog or brick and mortar store.



cspeno
June 6, 2011
Jennifer
This is all excellent advice for freelancers. My favorite tip is the use of post cards as a followup strategy. I like that you point out that sometimes snail mail does stand out from the rest. Many of us are overwhelmed with e Newsletters that we often delete them before we even read the material. I know that has been my habit of late. However, that bright poignant post card may just catch the attention of the right person.
Keep up the good work. I am sharing this with my Florida Writers Assn Group here in Palm Coast, Florida as well as on my own Communication Blog.
Jennifer Woodard
June 6, 2011
Thank you so much for the comments and I am glad that you are going to share it with others, I truly hope that it helps others get off the ground. You can send LOI’s magazine editors also, not just businesses and they work just as well.
Good luck,
Jenn
Penelope J.
June 6, 2011
Jennifer, Excellent advice and tips for beginners. I really don’t know if I’d have the energy to go that route again unless it were to sell my own book, but I’m certainly keeping your post and info for future reference. You really went at it the right way and obviously it paid off for you. So there’s a lot to be learned in all aspects from your organization skills and perseverance.
Jennifer Woodard
June 6, 2011
Penelope,
I am glad that you enjoyed the article and I hope the information was helpful to you. I know I hate cold calling and usually wished to get voicemail, but after time you get over the dread of it. Take it in small chunks, do it early in the day and get it out the way, that’s what I did.
Good luck,
Jenn
Writing4Effect
June 6, 2011
Jennifer this is excellent information. Although I used them quite effectively in my real estate business and in growing my husband’s construction company, I never would have thought to incorporate the snail mail or cold-call sales tactics into my freelance job strategy — very innovative and clever of you. Since freelancing, I’ve been fortunate to have some web development companies contact me, but need to pursue that further. Great suggestions. Please tell me:
1. Over what period of time did it take you to get your first client?
2. How long was it after you started that you had enough business to sustain an income on which you could live from your new list of clients? How many clients did that take?
3. Have you maintained any of these clients long term?
And, finally, THANK YOU for contributing this guest post. Great food for thought!
Jennifer Woodard
June 6, 2011
Thank you for your comments, I appreciate them.
It only took me a couple of weeks to get clients once I set things up, that took the longest amount of time. Probably easier now, everyone is on the web, facebook was just for kids then and I had not heard of linkedin at that time. I worked through lists of 50 per week, 10 a day for five days. It took about six months to pick up larger projects and gain repeat clients. I do not offer commercial writing services any longer. It was a lot of work, my kids were younger and I am single mother. I also do not like dealing with clients that much, that’s a whole different story.
Good luck to you.
Jenn
Writing4Effect
June 6, 2011
Excellent information, Jenn. You’re right. With all the technology we have now, all this should be much easier and less time consuming.
Samantha Bangayan
June 6, 2011
Ooh! I loved your last line, Jennifer! “It is the small consistent things that you do that gain you clients.” The post cards are a great touch and I completely agree that it would be helpful now too. It’s something unique and memorable.
Cold calling wouldn’t work so well with the horrible connection I have in Peru, but this is something I’ll definitely consider for if/when I move back to Canada! Thanks for this informative post! =)
Jennifer Woodard
June 6, 2011
Samantha,
I can understand that, but check into skype and see if it works in your area. I don’t know. Even you can’t follow up with a call, you can always follow up with email and post cards.
Good luck,
Jenn
Penelope J.
June 6, 2011
Jennifer, I’m an expert at cold calling, having worked in a phone room two years. I actually enjoy doing it so this is something I should consider, I would never have done so if not for your post. So thanks again for the good advice. You really showed a lot of initiative putting your business plan – because that’s what it was – into action, and using unusual methods.
Justin
June 6, 2011
You’ve outlined some pretty good steps, and it seems like you have a pretty solid system here, but I must ask — how much time did this take you? It seems like a lot of steps and a lot of planning. Just the post card step alone seems very time-consuming. Basically, do you feel like the end result was worth all that time spent? It seems like you feel that way. XD
Jennifer Woodard
June 8, 2011
Justin,
It did take some work and it would be easier with sites like LinkedIn is this day. I did this a couple of years ago and it worked out well. Yes I would do it again, just put linkedin, websites and facebook to good use. The information is so much more readily available.
I had no clients so I had the time available. the postcard system was easy, I used an online company, do not remember the name sorry, but it should be easy to do. The post cards were simple, but brightly colored and the were the basically the same, each one outlined a different service along with a tip. The eight card outlined all the services offered. Was not hard at all and did not cost much, of course would cost more now. Just check around on the web, you could probably do it yourself, but you want to look professional. The most part was researching the companies but I have always spent a lot of time online, so this was not a problem. I created form letters in my email program and just put in the names and sent them off.
Jenn
Liz
June 6, 2011
I am a fan of the LOI, too. It makes it easier to approach someone if they have some knowledge of who I am first. Your dedication really paid off! Thanks for sharing your experience.
Jennifer Woodard
June 8, 2011
Liz,
Thank you. Yes LOI are a great tool and can be used when looking for freelance magazine writing work, commercial writing work, looking for a job or just about any business situation when you are trying to introduce yourself to someone you don’t know, before making a phone call.
Jenn
Mike10613
June 7, 2011
Hi,
I disliked the title and the first paragraph. I try to grab people’s attention in the first paragraph. You do get 10/10 for writing from experience though and the I found it useful. If the title had pertained to writing; I would have tweeted it.
Writing4Effect
June 7, 2011
Hi, Mike. Thank you for the visit. I checked out your site and left a comment there.
In regards to Jenn’s article here — she wrote this stellar post for me — it is obvious she was writing about strategies to grow a “freelance business,” not just a writing business. It can definitely be applied to writing, though, which is why I asked her to create it for this blog.
What is interesting about this post’s title is that similar titles with “8 Ways to …” and “10 Effective Strategies for …” are some of the most visited posts in the blogosphere. If you’ve joined any blogging forums, you’ll notice this is one method they tout quite often, so it appears that it must grab people’s attention. I follow several top bloggers like Darren Rowse, Yaro Starak, Chris Brogen and others and have seen them promote this strategy many times in blog posts and note that it is one of the most effective and concise ways to present a blog topic.
Thanks again, for the visit and I hope we’ll see you again here at Writing 4 Effect.
–Sherry
Samantha Bangayan
June 7, 2011
I wholeheartedly agree, Sherry! With the freelance client I’m writing for now, I’m required to title as many posts as possible starting with numbers of ways, steps, reasons, etc.
Jennifer Woodard
June 8, 2011
Mike,
The article really does pertain to writing because at the time I was writing for commercial businesses. These tips will work if you are freelancing for magazines, newspapers, ect. You just have to alter them a little. Let’s say I was a freelancer who writes for magazines.
I would use a site like Linkedin and search for editors. Create a list of names, phone numbers, email addresses and snail mail addresses. I would send a LOI outlining my writing and publishing experience. I would include a link to an online portfolio. I would put a please keep in contact box on my portfolio site, I would title the box something like. “I like your work. Please keep in contact with me.” and put in fields for them to leave their name, organization name and email address.
Here is what I would do differently for the post cards. Say I wanted front of the book, I would list some evergreen topics for front of the book. Postcard with feature topics I could cover, etc. A list of places I have been published. I would send the postcards to stay in front of their face. I would send these to people who did not sign up on my contact form. You would be surprised at how long people will keep postcards for future reference. The thing is be creative and consistent.
I hope this helps. I am glad that otherwise you enjoyed the article and can see how it applies to freelancer of any type, that you will enjoy it even more and tweet it to your followers.
Jenn
Penelope J.
June 8, 2011
Sherry, I also agree. Think the title is catchy and in line with what top bloggers (such as ones you mentioned and Copyblogger) promote as having greater appeal for more readers. Also the play on words is excellent.
Writing4Effect
June 8, 2011
@ Sam — love your posts on Yellow Brick Road and try to comment there frequently. You know I’m one of your biggest fans and always will be.
@Pennie — yeah, I like that “warm up” and “cold” contrast, too. You’re right, P — catchy!
Jennifer Woodard
June 8, 2011
I am thankful for all the comments, I has been a true pleasure. If anyone has any questions, I will do my best to answer them.
Thanks again,
Jenn
Samantha Bangayan
June 8, 2011
Aww… thank you so much, Sherry! I *so* appreciate it and really hope that I get a chance to repay you in a meaningful way one day!
Mike10613
June 8, 2011
I didn’t mean to be too critical. From a cold calling point of view it is excellent. That is always difficult and I would certainly use at least some of the advice to ‘warm the call’. Making first contact and then a follow up is a good idea. I would probably do it through LinkedIn; but would probably use your ideas in a targeted way. I’m usually targeting editors and I could probably do it more effectively.
Thanks for the inspiration.
Writing4Effect
June 8, 2011
Thank you for the clarification, Michael, that’s good to know —
Margaret Jarvinen
June 8, 2011
Thank you for this great article! Your steps are totally transferable to any industry.
This is exactly where I am at and I will follow your steps
Jennifer Woodard
June 8, 2011
Margaret,
I also agree that the steps can be modified to fit just about any industry where you are trying to obtain clients. We have to market and sale ourselves whether we like it or not. The best thing is to come up with a process that is easy to handle and monitor. Good luck to you and I wish you the best.
If you have any questions you can email me at jennifer@wordzopolis.com and I will do my best to help.
Thanks for your comment,
Jenn
Jayna Locke
June 8, 2011
I love the systematic approach to building a client base. Even if you tweak the system to suit your style and the available tools, such as LinkedIn, using a system and especially writing that warm-up letter prior to the call, seems like a fantastic idea. I also like the fact that you’re targeting clients in a particular market or size of business. I think so often freelancers take projects that come their way because they are too hungry to turn anything down. Taking a proactive approach helps you to be in the driver’s seat.
Jennifer Woodard
June 8, 2011
Jayne,
I absolutely agree. In the beginning I was afraid to turn down a client and did not have the most confidence in my ability even though I had been working in marketing for corporations for years. I agree that it keeps you in the drivers seat and it is easy to measure your results. I am a fan of processes, they keep me sane. Just need to learn to do better with my time management skills.
Thanks for commenting,
Jenn
Writing4Effect
June 8, 2011
@ Sam — you do all the time in the little things …
Samantha Bangayan
June 8, 2011
I sure hope so, Sherry! Thanks for saying so! =)
Dan @ Confidence
June 10, 2011
This is really good stuff, sensible and practical tips.
To me one of the main obstacles to cold calling though is that point at which you are sitting in front of the phone and you just have to make the calls… most people fall over at this point! I can remember early on in my business career simply sitting looking at the phone for an hour or so… eventually I stuck a post it note on the phone that simply said, “Make That Call!”. Luckily it was enough for me to get on with it!
Do you have any tips for overcoming that moment where you can’t seem to pick up the phone and get on with it?
Jennifer Woodard
June 10, 2011
Dan,
Cold calling is very hard. I can only tell you how I handle cold calling. I a not a firm believer in scripts but I do think that you should know what points you want to make when you reach someone. I do believe in having a script for when you reach voice mail and memorize the script so that it flows and is not choppy. A little nervousness is ok, you don’t want to sound like a snake oil saiesperson on the phone. Here is how I handle the task of cold calling,
1. I print a list of people I am going to call, with a space for writing notes.
2. I keep the list manageable. 20 a day if that is my goal.
3. I start early in the morning. It is my first task so that I can get it over with. Do no wait. The goal is to get through the list, whether you actually reach them or not, Goal complete the list.
4. When I complete the calls, put any notes I have into my contact database. I prepare and print the list for tomorrow.
5. Reward myself. Whatever the reward you chose, say play an online game, don’t do it until you have completed that list. Then go on with your day.
If I start at 8am, make 20 calls and let’s say its a good day and actually reach half the people, talk to each 10 minutes a piece, leave messages for the others, By 10am I am done with cold calling and on with my day. I do this five days a week and I have made 100 calls. I start before business hours because many professionals, especially hire up get to work early, answer their own phones at this time, before the receptionist or secretary arrives.
You could also set up a day for cold calling that you do this all day and a day for follow-up calls, for people who told you to call back.
I tire of doing the same thing all day long, so I break my tasks up into chunks. It works better for me and when I get bored, I just move onto another chunk or take a break and rest my mind.
Hope this helps,
Good luck to you,
Jenn
hhalepis
June 15, 2011
There are few things I hate more than cold calling! Thanks for the tips!